RETURN & EXCHANGE

 

Cancel I want cancel an order once it was placed?

 

If your order was placed within the last 30 minutes, please reach out to support 24/7 via email at refunds@vegangaia.com or by phone at (800) 973-7092 Mon-Fri 6am-4pm PST and Saturday 8am-4pm PST and we’ll do our best to help you out! If your order was placed more than 30 minutes ago, unfortunately, we won’t be able to make any changes, as it’s already being processed.

 

Vegan Gaia – Paid / Directory and Store Membership

 

You may cancel your Holistic Directory membership within 2 days of purchase. Any cancellations made after 2 days of service will not qualify for a refund. Please contact us at refunds@vegangaia.com with any questions.

 

 

Store Refund Policy for all products accept Clothing and Accessories from 365 Printing. All products on Vegan Gaia store are 3rd party shipped.  

 

Vegan Gaia will honor claims and accept buyer’s remorse returns for a limited period and for specific reasons as set forth herein.

 

Timing and Reporting

 

  • All claims must be initiated by email to refunds within 15 days from the delivered date with a description of the problem is required for all claims along with order number.
  • Any bulk orders that are placed will be subject to stricter claims policy which does not allow buyer’s remorse returns.
  • Shipping costs will be included with Customer’s claim refund depending on the type of claim and number of items claimed vs number of items ordered. For example, if one item out of ten is received damaged there is no partial shipping reimbursement. If one item is received damaged in a one item order, there is full outbound shipping reimbursement.

Types of Claims

  • Shortage – Claims for products billed but not received are subject to review and verification by Distributor’s Inventory Control department.
  • Mis-Picks – Claims for wrong product shipped are to subject to review by Distributors Inventory Control department. The UPC number from the item received is required. Vegan Gaia will notify Customer if a UPS call tag will be issued for the wrong item(s) received for return shipment at Distributor expense.
  • Buyer’s Remorse – Returns due to buyer’s remorse (where customer changes his/her mind) are to be issued an Return Merchandise Authorization (“RMA”) approval number and instructions upon receipt of request to refunds@vegangaia.com. Instructions on how to return will be sent with the RMA number. Consumer is responsible for cost to ship items back to Distributor and Customer is subject to a 15% restocking fee. RMA numbers expire if the return is not received at the designated warehouse within 15 days of issuance. Where an RMA has expired, no credit will be issued to Customer. Any return Product that arrives to Distributor used, opened or in poor condition will not be entitled to a refund. All buyer’s remorse returns must be received by Distributor undamaged, in the original packaging and able to be re-sold.
  • Undelivered Packages – Distributor will issue a refund for lost in transit shipments that are not delivered to the final destination. Distributor will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Distributor does not utilize Signature Delivery service option. A package may be declared lost in transit if tracking shows no movement after 5 business days.
  • Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. Distributor will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
  • Damaged Claims – All damage claims must be accompanied by digital photograph and details describing the damage.
  • Manufacturer Defects – Distributor will issue a refund for a defect claim such as a missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported to the manufacturer for a warranty claim.
  • Melt – Distributor is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. Distributor does not ship with ice packs or any special packaging to cool the products in transit. Customer is advised to not buy any items that are prone to melting in transit in the summer months.

 

 

Store Refund Policy for all Clothing and Accessories from 365 Printing. All products on Vegan Gaia store are 3rd party shipped. 

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GENERAL RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase, we will gladly accept your unused merchandise in its original condition within 30 days for a refund or an exchange (excluding the shipping charges), subject to the following conditions:

1) All return items must be in its original condition which means the products cannot be worn, washed, or tampered in any way.

2) All returned items that have been tampered with, such as stains and/or smell, and are not re-sellable are subject to a 20% restocking fee.

3) Any items returned after the 30 day period will also be subject to 20% restocking fee.

4) If you request a refund, the original price you paid minus the shipping charges will be credited back to your account AFTER we receive the item back and have confirmed that all return conditions have been met. All refunds will be issued in the form of which the original payment was made, and it may take up to 1-2 billing cycles for the funds to appear in your account depending on your financial institution.

  • Wrong Address: When your order gets returned to us due to insufficient address provided by you, you will be liable for reshipment costs once we confirm a new/updated address with you.
  • Unclaimed: When your order gets unclaimed and returned to us, you will be liable for a reshipment to you.

RETURN & EXCHANGE INSTRUCTION

Please send the item(s) back to the following address below with the original (or copy) invoice/packing slip indicating the size(s) you would like to exchange it for OR indicating you would like to receive a refund. Make sure you have a tracking number for the return package – We will not be responsible for any lost package during the return transit.

365 Printing, Inc.
14747 Artesia Blvd,
Suite 3A, La Mirada 90638

365 IN LOVE
Attn: Returns Department
14747 Artesia Blvd Ste 3-B
La Mirada, CA 90638

Once we receive your return item, we will notify you via email about your replacement status OR about your refund confirmation

Please also email refunds@vegagaia.com with request of refund and reason for request along with order number.