Agreement between User and www.vegangaia.com

Welcome to www.vegangaia.com. The www.vegangaia.com website (the “Site”) is comprised of various web pages operated by Vegan Gaia (“Vegan Gaia”). www.vegangaia.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.vegangaia.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.vegangaia.com is an E-Commerce Site.

Online Wholesale Member only store, Holistic Directory, Animal Organization Directory, Article Section.

Privacy

Your use of www.vegangaia.com is subject to Vegan Gaia’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.vegangaia.com or sending emails to Vegan Gaia constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Vegan Gaia is not responsible for third party access to your account that results from theft or misappropriation of your account. Vegan Gaia and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

Vegan Gaia does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.vegangaia.com only with permission of a parent or guardian.

RETURN & EXCHANGE

Cancel I want cancel an order once it was placed?

If your order was placed within the last 30 minutes, please reach out to support 24/7 via email at refunds@vegangaia.com or by phone at (800) 973-7092 Mon-Fri 6am-4pm PST and Saturday 8am-4pm PST and we’ll do our best to help you out! If your order was placed more than 30 minutes ago, unfortunately, we won’t be able to make any changes, as it’s already being processed.

 

Vegan Gaia – Paid / Directory and Store Membership

You may cancel your Holistic Directory membership within 2 days of purchase. Any cancellations made after 2 days of service will not qualify for a refund. Please contact us at refunds@vegangaia.com with any questions.

 

Store Refund Policy for all products accept Clothing and Accessories from 365 Printing. All products on Vegan Gaia store are 3rd party shipped.  

Vegan Gaia will honor claims and accept buyer’s remorse returns for a limited period and for specific reasons as set forth herein.

 

Timing and Reporting

  • All claims must be initiated by email to refunds within 15 days from the delivered date with a description of the problem is required for all claims along with order number.
  • Any bulk orders that are placed will be subject to stricter claims policy which does not allow buyer’s remorse returns.
  • Shipping costs will be included with Customer’s claim refund depending on the type of claim and number of items claimed vs number of items ordered. For example, if one item out of ten is received damaged there is no partial shipping reimbursement. If one item is received damaged in a one item order, there is full outbound shipping reimbursement.

Types of Claims

  • Shortage – Claims for products billed but not received are subject to review and verification by Distributor’s Inventory Control department.
  • Mis-Picks – Claims for wrong product shipped are to subject to review by Distributors Inventory Control department. The UPC number from the item received is required. Vegan Gaia will notify Customer if a UPS call tag will be issued for the wrong item(s) received for return shipment at Distributor expense.
  • Buyer’s Remorse – Returns due to buyer’s remorse (where customer changes his/her mind) are to be issued an Return Merchandise Authorization (“RMA”) approval number and instructions upon receipt of request to refunds@vegangaia.com. Instructions on how to return will be sent with the RMA number. Consumer is responsible for cost to ship items back to Distributor and Customer is subject to a 15% restocking fee. RMA numbers expire if the return is not received at the designated warehouse within 15 days of issuance. Where an RMA has expired, no credit will be issued to Customer. Any return Product that arrives to Distributor used, opened or in poor condition will not be entitled to a refund. All buyer’s remorse returns must be received by Distributor undamaged, in the original packaging and able to be re-sold.
  • Undelivered Packages – Distributor will issue a refund for lost in transit shipments that are not delivered to the final destination. Distributor will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Distributor does not utilize Signature Delivery service option. A package may be declared lost in transit if tracking shows no movement after 5 business days.
  • Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. Distributor will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
  • Damaged Claims – All damage claims must be accompanied by digital photograph and details describing the damage.
  • Manufacturer Defects – Distributor will issue a refund for a defect claim such as a missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported to the manufacturer for a warranty claim.
  • Melt – Distributor is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. Distributor does not ship with ice packs or any special packaging to cool the products in transit. Customer is advised to not buy any items that are prone to melting in transit in the summer months.

 

Store Refund Policy for all Clothing and Accessories from 365 Printing. All products on Vegan Gaia store are 3rd party shipped. 

Top of Form

GENERAL RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase, we will gladly accept your unused merchandise in its original condition within 30 days for a refund or an exchange (excluding the shipping charges), subject to the following conditions:

1) All return items must be in its original condition which means the products cannot be worn, washed, or tampered in any way.

2) All returned items that have been tampered with, such as stains and/or smell, and are not re-sellable are subject to a 20% restocking fee.

3) Any items returned after the 30 day period will also be subject to 20% restocking fee.

4) If you request a refund, the original price you paid minus the shipping charges will be credited back to your account AFTER we receive the item back and have confirmed that all return conditions have been met. All refunds will be issued in the form of which the original payment was made, and it may take up to 1-2 billing cycles for the funds to appear in your account depending on your financial institution.

  • Wrong Address: When your order gets returned to us due to insufficient address provided by you, you will be liable for reshipment costs once we confirm a new/updated address with you.
  • Unclaimed: When your order gets unclaimed and returned to us, you will be liable for a reshipment to you.

RETURN & EXCHANGE INSTRUCTION

Please send the item(s) back to the following address below with the original (or copy) invoice/packing slip indicating the size(s) you would like to exchange it for OR indicating you would like to receive a refund. Make sure you have a tracking number for the return package – We will not be responsible for any lost package during the return transit.

365 Printing, Inc.
14747 Artesia Blvd,
Suite 3A, La Mirada 90638

365 IN LOVE
Attn: Returns Department
14747 Artesia Blvd Ste 3-B
La Mirada, CA 90638

Once we receive your return item, we will notify you via email about your replacement status OR about your refund confirmation.

Please also email refunds@vegagaia.com with request of refund and reason for request along with order number.

 

Links to Third Party Sites/Third Party Services

www.vegangaia.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Vegan Gaia and Vegan Gaia is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Vegan Gaia is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Vegan Gaia of the site or any association with its operators.

Certain services made available via www.vegangaia.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.vegangaia.com domain, you hereby acknowledge and consent that Vegan Gaia may share such information and data with any third party with whom Vegan Gaia has a contractual relationship to provide the requested product, service or functionality on behalf of www.vegangaia.com users and customers.

 

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.vegangaia.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Vegan Gaia that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Vegan Gaia or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Vegan Gaia content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Vegan Gaia and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Vegan Gaia or our licensors except as expressly authorized by these Terms.

 

Use of Communication Services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

Vegan Gaia has no obligation to monitor the Communication Services. However, Vegan Gaia reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Vegan Gaia reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Vegan Gaia reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Vegan Gaia’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Vegan Gaia does not control or endorse the content, messages or information found in any Communication Service and, therefore, Vegan Gaia specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Vegan Gaia spokespersons, and their views do not necessarily reflect those of Vegan Gaia.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you This is a RocketLawyer.com document. upload the materials.

Materials Provided to www.vegangaia.com or Posted on Any Vegan Gaia Web Page

Vegan Gaia does not claim ownership of the materials you provide to www.vegangaia.com (including feedback and suggestions) or post, upload, input or submit to any Vegan Gaia Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Vegan Gaia, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Vegan Gaia is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Vegan Gaia’s sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

 

International Users

The Service is controlled, operated and administered by Vegan Gaia from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Vegan Gaia Content accessed through www.vegangaia.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

 

Indemnification

You agree to indemnify, defend and hold harmless Vegan Gaia, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Vegan Gaia reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Vegan Gaia in asserting any available defenses.

 

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s This is a RocketLawyer.com document. award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

 

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Vegan Gaia agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

 

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. VEGAN GAIA AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

VEGAN GAIA AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. VEGAN GAIA AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VEGAN GAIA AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR This is a RocketLawyer.com document. ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF VEGAN GAIA OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

 

Termination/Access Restriction

Vegan Gaia reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Vegan Gaia as a result of this agreement or use of the Site. Vegan Gaia’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Vegan Gaia’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Vegan Gaia with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Vegan Gaia with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Vegan Gaia with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

 

Changes to Terms

Vegan Gaia reserves the right, in its sole discretion, to change the Terms under which www.vegangaia.com is offered. The most current version of the Terms will supersede all previous versions. Vegan Gaia encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us

Vegan Gaia welcomes your questions or comments regarding the Terms:

Vegan Gaia

201 E Center St Ste 112

Anaheim, California 92805

 

Email Address:

info@vegangaia.com

Telephone number:

800-973-7092 Effective as of December 23, 2018